Marketing and Customer Services Ideas
from June Van Klaveren, Compelling Communications, Inc. -- January,
are receiving this newsletter because you subscribed to it. If you choose
not to receive this free monthly newsletter, simple send an
to that effect.
this eletter every month, click here.
HAPPY NEW YEAR!
the most out of conferences you attend
is the time of year when you may be attending educational and industry
conferences. Here are a few tips for making the most of your experience.
the conference with a single focus. Attend the sessions that cover
your focus, even though others might be attractive.
sure you are well-rested; spend the night near by if necessary.
objectives -- what specifically do you want to learn more about?
sure you take lots of business cards.
this is the type of seminar that has concurrent "breakout"
sessions, go over the agenda carefully in advance so you can plan
your time and spend it on the sessions that are in alignment with
out who is going to attend the meeting or seminar so you will know
whom you want to meet.
The more you participate the more you will get out of it.
you go with a friend or coworker, don't sit with them or attend similar
sessions (if there are multiple sessions).
lots of notes, even if the event is being taped. The physical act
of writing the information will help you absorb it.
a list, separate from your notes, of action items -- specific things
that you want to do and/or implement right away.
business cards with other attendees that have synergy with your business.
Be sure to make notes on the back of each card about the person and
the reason for your interest in them, or you will forget.
your marketing plans complete for 2004? If not, call 800-779-0067!
only you could sense how important you are to the lives of those you
meet; how important you can be to people you may never even dream
of. There is something of yourself that you leave at every meeting
with another person."
Fred Rogers (1928-2003)
Klaveren to speak at NPMA Southwest Conference
Van Klaveren will be speaking on Low & No Cost Marketing Techniques
at the NPMA Southwest Conference in Albuquerque, NM on January
info on the conference.
Edge Up -- Customer Service Book
more information or to order your copy of The Edge Up by June
Van Klaveren, click here. Many
companies report that they are using each chapter as the basis for
customer service training.
was a goal of Viva Vacations to create a new individual identity in
new logo reflecting the fun of the vacations booked.
us at 800-779-0067 or
you wish to no longer receive The Edge Up newsletter, simply reply to
this message with the word “Cancel” in the subject line. If
you know of others who would like to receive The Edge Up newsletter, please
forward this copy so they can subscribe. If you change your email address,
please let us know! ©2003 June Van Klaveren. "The Edge Up” newsletter
is published by Compelling Communications. As publisher, we disclaim any
liability for the use of any information contained herein.