The Edge Up, Second Edition Press Release
Compelling Communications Marks Customer Service Week with Launch of Second Edition of The Edge Up
St. Louis, MO – September 30, 2015. You won’t find a card at Hallmark saying “Happy Customer Service Week,” but October 5-9 is National Customer Service week, according to the International Customer Service Association. And in honor of Customer Service Week, Compelling Communications is launching an updated second edition of the highly acclaimed book, The Edge Up, which explains to small businesses how to get the “edge up” on their competition with great customer service.
“If you have customers or want customers, then The Edge Up was written for you!” says author, June Van Klaveren. “Customer Service Week was proclaimed by Congress in 1988 as a national event and it seems a perfect time to introduce this updated book about customer service. You’ll find many topics for customer service training sessions as well as tips to make customer service a priority in your company.”
From the book, you will receive a deceptively simply message: “Take good care of your customers and they’ll take good care of you.” The book includes such important topics as The Impact of Customer Service; Customer Service Secrets; Employees, Management and Customer Service; Real Life Customer Service Stories and Lessons; Conflicts and How to Handle Them; and Customer Service Techniques.
Van Klaveren suggests that companies make the week of October 5-9 a special week in their organization by boosting morale, motivation and teamwork; rewarding frontline customer service reps; raising company-wide awareness of the importance of customer service; thanking customer service employees; and letting customers know about your commitment to customer satisfaction.
If you love your customers and want your employees to do the same, this is the book for you. For just $9.95 at Amazon.com, you’ll get a virtual customer service consultant in a Kindle book. Don’t have a Kindle reader? No problem. The book can be read on your tablet or laptop using Amazon’s Kindle app.
St. Louis customer service expert and author, June Van Klaveren, owns Compelling Communications, a company focused on helping small businesses attract and keep customers. She is dedicated to customer service and delights in seeing her customers succeed using the principles she presents in The Edge Up. She can be reached at 800-779-0067, email at firstname.lastname@example.org and is available for last minute interviews. Call for information on her speaking and consulting.
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