No question, in our hurried world, few things please customers as much as fast response. And few things aggravate a customer more than being put on hold when they call for example. Respond fast and many customers will choose you over your competitors. Consider employing a 3-ring formula in your company, i.e. the phone must be answered within 3 rings!
Being fast does no good if potential customers don’t know about your quick response time. Talk about your response time in your marketing materials, web site, and social media. If you respond fast, say so prominently.
Even more than fast response, customers crave helpful problem solving. If they call with a pest problem, they want it SOLVED SOON. Most customers want to understand your service better before they buy and will have visited your web site before they call. So be sure your site accurately reflects just what you do and how quickly!
So, how quickly will you respond to a message or email? When it comes to customer service, speed is a competitive strategy that will separate you from your competition. It is also a value added advantage that customers are willing to pay for.
So hop to it – quick!
For marketing ideas, contact June Van Klaveren, 636-394-4148 for quick response and great ideas!