Customer Satisfaction is Worthless, Customer Loyalty is Priceless - Jeffrey Gitomer
This is the best Customer Service book out there!

Customer Service tips for businesses of all sizes. Written by June Van Klaveren.

The Sales Bible
Another great Gitomer book. Everything you need to know about sales & more!

A Kick in the Seat of the Pants
Want to increase your creativity? This book is sure to help!

Delivering Knock Your Socks Off Service
A very good customer service book - lots of great hints & tips.

The Edge Up by June Van Klaveren explains how to leverage customer service as a competitive advantage.

Marketing Your Services for Those Who Hate to Sell
The best Marketing guide around! Crandall has a real handle on marketing services.

A Category of One
Want to know more about branding and standing out in your industry? This is the book for you!

Marketing Services is different from marketing products. Use this helpful guide for marketing your service.